fiberops-mobile/app/(app)/tickets/new.tsx

import { useState } from 'react';
import { View, Text, TextInput, TouchableOpacity, ScrollView, Alert, ActivityIndicator } from 'react-native';
import { router } from 'expo-router';
import { useQuery, useQueryClient } from '@tanstack/react-query';
import { api } from '../../../services/api';

const PRIORITIES = ['LOW', 'MEDIUM', 'HIGH'];
const PRIORITY_COLOR: Record<string, string> = { HIGH: '#DC2626', MEDIUM: '#D97706', LOW: '#16A34A' };

const CATEGORIES: { value: string; label: string }[] = [
  { value: 'NO_SIGNAL', label: 'No Signal' },
  { value: 'SLOW_CONNECTION', label: 'Slow Connection' },
  { value: 'BILLING', label: 'Billing' },
  { value: 'INSTALLATION', label: 'Installation' },
  { value: 'RELOCATION', label: 'Relocation' },
  { value: 'OTHER', label: 'Other' },
];

export default function NewTicketScreen() {
  const qc = useQueryClient();
  const [subject, setSubject] = useState('');
  const [description, setDescription] = useState('');
  const [priority, setPriority] = useState('MEDIUM');
  const [category, setCategory] = useState('NO_SIGNAL');
  const [search, setSearch] = useState('');
  const [debouncedSearch, setDebouncedSearch] = useState('');
  const [client, setClient] = useState<any>(null);
  const [loading, setLoading] = useState(false);

  const { data: searchResults, isFetching: searching } = useQuery({
    queryKey: ['client-search', debouncedSearch],
    queryFn: () => api.get(`/api/v1/clients?search=${debouncedSearch}&limit=8`).then(r => r.data?.data ?? r.data ?? []),
    enabled: debouncedSearch.trim().length >= 2,
  });

  const handleSearchChange = (v: string) => {
    setSearch(v);
    setTimeout(() => setDebouncedSearch(v), 400);
  };

  const submit = async () => {
    if (!subject.trim()) return Alert.alert('Required', 'Enter a subject.');
    if (!client) return Alert.alert('Required', 'Select a client.');
    setLoading(true);
    try {
      await api.post('/api/v1/tickets', {
        subject: subject.trim(),
        description: description.trim() || undefined,
        priority,
        category,
        clientId: client.id,
      });
      qc.invalidateQueries({ queryKey: ['tickets'] });
      qc.invalidateQueries({ queryKey: ['dashboard'] });
      Alert.alert('✅ Ticket Created', subject, [{ text: 'OK', onPress: () => router.back() }]);
    } catch (e: any) {
      Alert.alert('Error', e?.response?.data?.message ?? 'Could not create ticket.');
    } finally {
      setLoading(false);
    }
  };

  return (
    <View className="flex-1 bg-gray-50">
      <View className="px-4 pt-14 pb-4 bg-primary flex-row items-center">
        <TouchableOpacity onPress={() => router.back()} className="mr-3 p-1">
          <Text className="text-white text-lg">←</Text>
        </TouchableOpacity>
        <Text className="text-white text-xl font-bold">New Ticket</Text>
      </View>

      <ScrollView className="flex-1 px-4 py-4" keyboardShouldPersistTaps="handled">
        {/* Client */}
        <Text className="font-semibold text-gray-700 mb-2">Client *</Text>
        {client ? (
          <View className="flex-row items-center bg-blue-50 border border-blue-200 rounded-xl p-4 mb-4">
            <View className="flex-1">
              <Text className="font-bold text-blue-900">{client.firstName} {client.lastName}</Text>
              <Text className="text-blue-600 text-sm">{client.accountNumber}</Text>
            </View>
            <TouchableOpacity onPress={() => { setClient(null); setSearch(''); setDebouncedSearch(''); }} className="p-2">
              <Text className="text-blue-500 font-semibold">Change</Text>
            </TouchableOpacity>
          </View>
        ) : (
          <View className="mb-4">
            <View className="flex-row items-center bg-white border border-gray-200 rounded-xl px-4 mb-1">
              <TextInput
                className="flex-1 py-3 text-base"
                placeholder="Search client by name or account #"
                value={search}
                onChangeText={handleSearchChange}
                autoCapitalize="none"
              />
              {searching && <ActivityIndicator size="small" color="#2563EB" />}
            </View>
            {debouncedSearch.trim().length >= 2 && (
              <View className="bg-white border border-gray-200 rounded-xl overflow-hidden">
                {(searchResults ?? []).length === 0 && !searching && (
                  <Text className="px-4 py-3 text-gray-400">No clients found</Text>
                )}
                {(searchResults ?? []).map((c: any) => (
                  <TouchableOpacity
                    key={c.id}
                    className="px-4 py-3 border-b border-gray-100"
                    onPress={() => { setClient(c); setSearch(''); setDebouncedSearch(''); }}
                  >
                    <Text className="font-medium text-gray-900">{c.firstName} {c.lastName}</Text>
                    <Text className="text-gray-500 text-sm">{c.accountNumber}</Text>
                  </TouchableOpacity>
                ))}
              </View>
            )}
          </View>
        )}

        {/* Subject */}
        <Text className="font-semibold text-gray-700 mb-2">Subject *</Text>
        <TextInput
          className="bg-white border border-gray-200 rounded-xl px-4 py-3 text-base mb-4"
          placeholder="e.g. No internet connection"
          value={subject}
          onChangeText={setSubject}
        />

        {/* Category */}
        <Text className="font-semibold text-gray-700 mb-2">Category</Text>
        <View className="flex-row flex-wrap mb-4">
          {CATEGORIES.map(c => (
            <TouchableOpacity
              key={c.value}
              onPress={() => setCategory(c.value)}
              className={`rounded-xl px-3 py-2 mr-2 mb-2 border ${category === c.value ? 'bg-primary border-primary' : 'bg-white border-gray-200'}`}
            >
              <Text className={`text-sm font-medium ${category === c.value ? 'text-white' : 'text-gray-700'}`}>
                {c.label}
              </Text>
            </TouchableOpacity>
          ))}
        </View>

        {/* Priority */}
        <Text className="font-semibold text-gray-700 mb-2">Priority</Text>
        <View className="flex-row mb-4">
          {PRIORITIES.map(p => (
            <TouchableOpacity
              key={p}
              onPress={() => setPriority(p)}
              className={`flex-1 rounded-xl py-2.5 items-center mx-1 border ${priority === p ? 'border-transparent' : 'bg-white border-gray-200'}`}
              style={priority === p ? { backgroundColor: PRIORITY_COLOR[p] } : {}}
            >
              <Text className={`font-semibold text-sm ${priority === p ? 'text-white' : 'text-gray-600'}`}>{p}</Text>
            </TouchableOpacity>
          ))}
        </View>

        {/* Description */}
        <Text className="font-semibold text-gray-700 mb-2">Description <Text className="text-gray-400 font-normal">(optional)</Text></Text>
        <TextInput
          className="bg-white border border-gray-200 rounded-xl px-4 py-3 text-base mb-8"
          placeholder="Describe the issue in more detail..."
          value={description}
          onChangeText={setDescription}
          multiline
          numberOfLines={4}
          textAlignVertical="top"
          style={{ minHeight: 96 }}
        />

        <TouchableOpacity
          className={`rounded-xl py-4 items-center ${client && subject ? 'bg-primary' : 'bg-gray-300'}`}
          onPress={submit}
          disabled={loading || !client || !subject}
        >
          {loading ? <ActivityIndicator color="white" /> : <Text className="text-white font-bold text-base">Create Ticket</Text>}
        </TouchableOpacity>

        <View className="h-8" />
      </ScrollView>
    </View>
  );
}