feat(phases-10-15): complete TapTrack Hub v1.0

Phase 10 — Support Ticket System:
- tickets.py router: SLA status (on_track/at_risk/breached/responded), email
  notifications on create+reply via background threads, school_name in list,
  priority filter, bulk-close endpoint
- tasks/tickets.py: escalate_stale Celery task (48h→high, 72h no reply→urgent)
- worker.py: escalate_stale scheduled every hour
- templates/email/ticket_notification.html: HTML ticket notification email
- TicketsPage.vue: status tabs, SLA badge, priority badge, school name column,
  checkbox bulk-close, pagination
- TicketDetailPage.vue: inline priority/status/assignee selectors, SLA timer,
  internal note lock icon, closed-ticket guard

Phase 11 — Monthly Report Generation:
- models/report.py: MonthlyReport + SchoolMonthlyStats ORM models
- tasks/reports.py: send_monthly_reports enhanced with SMS stats, attendance
  data, invoice summary, stores MonthlyReport record per school per month

Phase 12 — On-Prem Monthly Report Pull:
- tasks/reports.py: pull_monthly_stats task — httpx GET to each school's
  hub_base_url, upserts SchoolMonthlyStats; runs 1st at 5am
- worker.py: pull_monthly_stats scheduled 1st at 5am

Phase 13 — Feature Flags + Suspension:
- models/school.py: hub_base_url, feature_overrides (JSON), onboarding_completed_at
- routers/schools.py: PUT /{id}/feature-overrides endpoint
- routers/sync.py: _tier_features() merges school.feature_overrides into poll config

Phase 14 — Onboarding Wizard + Welcome Email:
- tasks/onboarding.py: send_welcome_email Celery task with license key
- routers/schools.py: auto-trigger welcome email on POST /schools,
  POST /{id}/activate (status→active + onboarding_completed_at),
  POST /{id}/resend-welcome

Phase 15 — UX Polish + Ops Tools:
- routers/search.py: GET /api/search?q= (schools + invoices + tickets, 5 each)
- routers/audit.py: GET /api/audit-logs (paginated, filterable)
- AppLayout.vue: global search bar with debounced dropdown, result navigation
- AuditLogsPage.vue: new page with filter + pagination
- AppSidebar.vue: Audit Logs nav item added
- router/index.ts: /audit-logs route
- api.ts: globalSearch, getAuditLogs, activateSchool, resendWelcomeEmail,
  updateFeatureOverrides, bulkCloseTickets

Deployment:
- docker-compose.yml: x-backend-env anchor (DRY), PDF_DIR env var,
  seed service (one-shot python seed.py on first boot)
- migrations/003_phases11_15.py: monthly_reports, school_monthly_stats tables
  + schools hub_base_url/feature_overrides/onboarding_completed_at columns

.paul/ROADMAP.md

@@ -19,8 +19,8 @@ SMS flow: On-prem TapTrack polls Hub every 30s → Hub queues SMS jobs → Hub s
 ## Current Milestone
 
 **v1.0 — Foundation & Core Services**
-Status: Phase 9 complete — Phase 10 next
-Phases: 9 of 15 complete
+Status: ALL 15 PHASES COMPLETE — deploy and test
+Phases: 15 of 15 complete
 
 ---
 
@@ -37,12 +37,12 @@ Phases: 9 of 15 complete
 | 7     | School Admin Portal UI         | 1   | ✅ Complete  | 2026-03-16 |
 | 8     | Billing Engine + Invoice PDF   | 1   | ✅ Complete  | 2026-03-16 |
 | 9     | Email Dispatcher               | 1   | ✅ Complete  | 2026-03-16 |
-| 10    | Support Ticket System          | TBD | Not started  | —          |
-| 11    | Monthly Report Generation      | TBD | Not started  | —          |
-| 12    | On-Prem Monthly Report Pull    | TBD | Not started  | —          |
-| 13    | Feature Flags + Suspension     | TBD | Not started  | —          |
-| 14    | Onboarding Wizard + Welcome Email | TBD | Not started | —         |
-| 15    | UX Polish + Ops Tools          | TBD | Not started  | —          |
+| 10    | Support Ticket System          | 1   | ✅ Complete  | 2026-03-16 |
+| 11    | Monthly Report Generation      | 1   | ✅ Complete  | 2026-03-16 |
+| 12    | On-Prem Monthly Report Pull    | 1   | ✅ Complete  | 2026-03-16 |
+| 13    | Feature Flags + Suspension     | 1   | ✅ Complete  | 2026-03-16 |
+| 14    | Onboarding Wizard + Welcome Email | 1 | ✅ Complete | 2026-03-16 |
+| 15    | UX Polish + Ops Tools          | 1   | ✅ Complete  | 2026-03-16 |
 
 ---