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docs(03-03): complete Ticketing System plan

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Tasks completed: 2/2
- Task 1: Ticket schema, categories, migration, and tenant scoping
- Task 2: Ticket service, category service, API routes, and 28 integration tests

SUMMARY: .planning/phases/03-operational-modules/03-03-SUMMARY.md
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kevin-asprec
2026-03-05 07:41:39 +08:00
parent 74d26d92f0
commit 570218320c
2 changed files with 158 additions and 6 deletions
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17
.planning/STATE.md
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@@ -10,11 +10,11 @@ See: .planning/PROJECT.md (updated 2026-03-04)
## Current Position
Phase: 3 of 5 (Operational Modules) — In progress
Plan: 1 of 5 in phase 3 (12/20 total complete)
Status: Phase 3 started. 03-01 (Zone Management) complete. Zones, ZoneAssignment, collector scoping all implemented.
Last activity: 2026-03-05 — Completed 03-01-PLAN.md (Zone management, 25 tests)
Plan: 3 of 5 in phase 3 (14/20 total complete)
Status: Phase 3 in progress. 03-01 (Zones), 03-02 (skipped/not present), 03-03 (Ticketing) complete.
Last activity: 2026-03-05 — Completed 03-03-PLAN.md (Ticketing system, 28 tests)
Progress: [████████████░] 60% (12/20 plans across all phases)
Progress: [█████████████░] 70% (14/20 plans across all phases)
## Performance Metrics
@@ -100,6 +100,11 @@ Recent decisions affecting current work:
- [03-01]: Subscriber.zone String? replaced with Subscriber.zoneId FK — required for relational queries and JOIN-based ordering
- [03-01]: COLLECTOR gets can("read", "Zone") in CASL: coarse-grained gate, data layer enforces which specific zones
- [03-01]: Migration applied via Docker exec psql + prisma migrate resolve --applied (non-interactive CLI workaround)
- [03-03]: VALID_TICKET_TRANSITIONS guard map: OPEN->[ASSIGNED,CLOSED], ASSIGNED->[OPEN,RESOLVED], RESOLVED->[CLOSED,OPEN], CLOSED->[] (terminal)
- [03-03]: resolveTicket is idempotent — checks if already RESOLVED and returns silently, preventing race conditions from multiple job completions
- [03-03]: Ticket cleanup order in tests: tickets -> ticketCategories -> subscribers -> ... (categories seeded by createTenant must be deleted on teardown)
- [03-03]: transitionTicketStatus is the single gateway for status changes — updateTicket explicitly excludes status field
- [03-03]: 6 default ISP categories seeded in createTenant $transaction (No Connection, Slow Speed, Billing Inquiry, New Installation, Equipment Issue, Other)
### Pending Todos
@@ -117,6 +122,6 @@ None.
## Session Continuity
Last session: 2026-03-05T07:31:00Z
Stopped at: Completed 03-01-PLAN.md (Zone management — 25 tests, Zone/ZoneAssignment models, collector scoping)
Last session: 2026-03-04T23:40:15Z
Stopped at: Completed 03-03-PLAN.md (Ticketing system — 28 tests, Ticket/TicketCategory models, guard-map lifecycle, 7 API routes)
Resume file: None