fiberops-api/src/ticket/ticket.service.ts

import {
  Injectable,
  NotFoundException,
  BadRequestException,
} from '@nestjs/common';
import { PrismaService } from '../prisma/prisma.service';
import { CreateTicketDto } from './dto/create-ticket.dto';
import { UpdateTicketDto } from './dto/update-ticket.dto';

export interface TicketResolvedEvent {
  ticketId: string;
  tenantId: string;
  clientId: string | null;
  type: string;
}

@Injectable()
export class TicketService {
  // Event handler for ticket resolution — set by SubscriptionService
  onTicketResolved: ((event: TicketResolvedEvent) => Promise<void>) | null =
    null;

  constructor(private readonly prisma: PrismaService) {}

  async findAll(tenantId: string, filters?: { clientId?: string; status?: string; type?: string }) {
    const db = this.prisma.forTenant(tenantId);
    return db.ticket.findMany({
      where: {
        ...(filters?.clientId && { clientId: filters.clientId }),
        ...(filters?.status && { status: filters.status }),
        ...(filters?.type && { type: filters.type }),
      },
      include: {
        client: { select: { id: true, firstName: true, lastName: true, accountNumber: true } },
        assignee: { select: { id: true, firstName: true, lastName: true } },
        createdBy: { select: { id: true, firstName: true, lastName: true } },
      },
      orderBy: { createdAt: 'desc' },
    });
  }

  async findById(tenantId: string, id: string) {
    const db = this.prisma.forTenant(tenantId);
    const ticket = await db.ticket.findFirst({
      where: { id },
      include: {
        client: true,
        assignee: { select: { id: true, firstName: true, lastName: true } },
        createdBy: { select: { id: true, firstName: true, lastName: true } },
      },
    });

    if (!ticket) {
      throw new NotFoundException('Ticket not found');
    }

    return ticket;
  }

  async create(tenantId: string, createdById: string, dto: CreateTicketDto) {
    return this.prisma.ticket.create({
      data: {
        tenantId,
        clientId: dto.clientId,
        createdById,
        assigneeId: dto.assigneeId,
        type: dto.type,
        title: dto.title,
        description: dto.description,
        priority: dto.priority ?? 'normal',
      },
    });
  }

  async createSystemTicket(
    tenantId: string,
    systemUserId: string,
    data: {
      clientId: string;
      type: string;
      title: string;
      description?: string;
    },
  ) {
    return this.prisma.ticket.create({
      data: {
        tenantId,
        clientId: data.clientId,
        createdById: systemUserId,
        type: data.type,
        title: data.title,
        description: data.description,
        priority: 'high',
      },
    });
  }

  async update(tenantId: string, id: string, dto: UpdateTicketDto) {
    const db = this.prisma.forTenant(tenantId);
    const existing = await db.ticket.findFirst({ where: { id } });

    if (!existing) {
      throw new NotFoundException('Ticket not found');
    }

    return this.prisma.ticket.update({
      where: { id },
      data: {
        ...(dto.assigneeId !== undefined && { assigneeId: dto.assigneeId }),
        ...(dto.title && { title: dto.title }),
        ...(dto.description !== undefined && { description: dto.description }),
        ...(dto.priority && { priority: dto.priority }),
        ...(dto.status && { status: dto.status }),
        ...(dto.latitude !== undefined && { latitude: dto.latitude }),
        ...(dto.longitude !== undefined && { longitude: dto.longitude }),
      },
    });
  }

  async resolve(tenantId: string, id: string, resolvedById: string) {
    const db = this.prisma.forTenant(tenantId);
    const ticket = await db.ticket.findFirst({ where: { id } });

    if (!ticket) {
      throw new NotFoundException('Ticket not found');
    }

    if (ticket.status === 'resolved') {
      throw new BadRequestException('Ticket is already resolved');
    }

    if (ticket.status === 'cancelled') {
      throw new BadRequestException('Cannot resolve a cancelled ticket');
    }

    const resolved = await this.prisma.ticket.update({
      where: { id },
      data: {
        status: 'resolved',
        resolvedAt: new Date(),
        assigneeId: resolvedById,
      },
    });

    // Fire event for workflow automation
    if (this.onTicketResolved && ticket.clientId) {
      await this.onTicketResolved({
        ticketId: id,
        tenantId,
        clientId: ticket.clientId,
        type: ticket.type,
      });
    }

    return resolved;
  }
}